Helping out after customer suffers loss

Donna had a long-time customer whose partner (and heir apparent who handled all purchasing and inventory) passed away unexpectedly at a very young age. The senior partner was devestated and the business (as well as weekly orders to Donna) began a dramatic decline. Eventually she called, made an appointment and offered to help by doing a total inventory of the warehouse and restoring order. That inventory showed more than $40,000 in products that had been robbed of parts to take care of service needs. She also included a listing of inventory on that same date last year. The bottom line, Order has been restored to the warehouse, purchasing (and the customer's sales) are back on track. Now that loyal customer calls and says, "Donna, you know what I need" just write the order for me. Sometimes a day spent in an extraordinary effort to help a customer pays off for the rest of your life!