Delivery driver eyes and ears

Creative sales stories don't always come from salespeople. Ricardo was making the first delivery to a long-sought-after customer. He had been part of all the discussions at the sales center. This competitor-loyal account had been a target for the past few years. The BDR and Branch Manager had both made regular calls and now finally the first (trial) order is being delviered. Everything on the delivery is perfect but while unloading, Ricardo overhears one of the purchasing folks say, "Dang i forgot to order a time clock for this job". When finished, Ricardo calls his Branch Manager who says, "Home Depot carries that model and you are close". Ricardo drives to Home Depot, buys the time clock with his own credit card then drives back to the new customer and delivers the time clock saying, "The Branch Manager will give you a call and bill you tomorrow". Wow! The next day when the customer is called he is absolutely amazed and...gives the Branch Manager a $10,000 order stating, "We have never experienced that kind of service before...you earned our business!" Bottom line? Make sure the delivery team is tuned in and on the right wave length...they are your "face" and can be your "eyes and ears".